Refund Policy

This Refund Policy (Policy) is a part of the Platform Policies of Nox (Platform), owned and operated by Mowgli Brothers Studios Private Limited (Company) and accessible via https://www.app.nox.today/ and https://www.nox.today/. Please read this Policy carefully before registering on the Platform.

By registering on the Platform and using our Services, you expressly acknowledge that you have read and understood this Policy and agree to be bound by its terms. If you disagree with the terms outlined in this Policy, you are advised to discontinue accessing and/or using this Platform immediately. Please note that any transactions which may have occurred prior to such discontinuation/termination shall be governed by the terms of this Policy along with other Platform Policies.

All aspects pertaining to Nox points, Platform pacts and cancellation thereof, closure of user accounts are governed by the Platform's Terms and Conditions. This Policy deals with the following:

1. User Inactivity

  1. Nox points committed by a user for creating or participating in a pact may be returned to the user's in-app ledger in case of cancellation of the pact by the Platform for instances specified in the Cancellation of a Pact Section of the Terms and Conditions.
  2. Subject to the Platform Policies, the Platform may reach out to a user in case of:

Important Notice: In case of unutilized Nox points, users would be given the option to either:

  1. utilize their Nox points on the Platform; or
  2. request a buy-back of balance Nox points by the Company and transfer of applicable proceeds to the user's source account; or
  3. proceed for closure of their user account followed by a buy-back and transfer of applicable proceeds as indicated above.

Following such buy-back of Nox points, the Company shall affect transfer of applicable proceeds subject to necessary deductions as indicated under Clause 1.5 below, into the source account/designated bank account of the user as per Company records. It is herein clarified that, 'buy-back' of Nox point does not include any Nox points that were re-converted from Rewards or provided as bonus by Nox but rather applies only to fresh Nox points which have not been used for any other purpose whatsoever.

Time Limit: Users must communicate their decision to the Platform at support@nox.today within a period of 15 (fifteen) days from such intimation of such unutilized Nox points. Failure to respond within the specified fifteen (15) day window shall be deemed as a waiver by the User of any right to redeem or seek compensation for such unutilized Nox Points. The Platform shall not entertain any requests, claims, or grievances related to the buyback of those Nox Points after the expiry of the fifteen (15) day period, under any circumstances.

  1. In case transfer of applicable proceeds is sought, the user would be required to undergo a KYC verification, comprising their identity and bank account verification, including submission of user's PAN card and bank account details. Upon verification and satisfaction thereof, the Company shall process such request.
  2. In this regard, please note that refund of any balance in the in-app ledger by way of cash withdrawal is not permitted. The Company shall affect an online transfer of applicable proceeds to the user's source account/designated bank account within a reasonable period of time. Any transfer of applicable proceeds into a user's bank account shall not amount to a cash refund or withdrawal. Users agree that transfer of applicable proceeds remains subject to their compliance with the Platform Policies and applicable laws and that Platform's decision shall be final in this regard.
  3. In case of closure of a user account by the Platform due to any instructions received from any government or regulatory authority to do so, the Company will initiate a buy-back as indicated above and transfer applicable proceeds into the user's source account/designated bank account, subject to applicable deductions and Platform Policies.
  4. Users agree that any unutilized bonus Nox points/incentives in a user's in-app ledger shall stand forfeited when a user account is closed.
  5. Accordingly, any transfer affected by the Company to a user under this Policy shall be subject to and processed after applicable deductions, including but not limited to incentives/bonus points (if any) awarded to a user, applicable Platform charges and taxes, including GST on deposit, amongst others, as may be applicable.

2. Refund Conditions

  1. Users are advised to carefully review all details while purchasing Nox points. A confirmed transaction is final and cannot be reversed.
  2. Requests for refund of monies will only be processed in case of unauthorised or erroneous deduction of user monies while attempting purchase of Nox points, subject to the following:

Eligible Refund Scenarios:

  • If a user has been charged more than once for the same amount of Nox points; or
  • If a user has received insufficient Nox points against the amount paid i.e. the exact quantum of Nox points purchased by a user does not reflect in their in-app ledger even after a period of 3 (three) days from such transaction; and
  • If payment towards such Nox points has been received by the Platform; and
  • Such refund request has been raised made within 24 (twenty-four) hours of such transaction. Provided however it is clarified that in the case of insufficient Nox points, such 24 (twenty-four) hour period will be calculated from the conclusion of the third day from the date of such transaction.
  1. All users are advised to check their Nox points balance on the Platform regularly to ensure they have received the requisite quantum of Nox points upon purchase.
  2. All refund requests are subject to review and inspection by the Platform in accordance with Platform Policies. Upon due satisfaction, the Platform will process the refund request and issue a refund to the user, subject to applicable deductions, if any.
  3. In case of any other request for refund not fulfilling the eligibility criteria listed above under Clause 2.2, and beyond the scope of this Policy, please contact us at support@nox.today. Please note that such requests may not be eligible for refund under this Policy, however, without prejudice to the Platform's rights, may be considered in good faith on a case-to-case and non-precedential basis. Such requests may be accepted or declined at the Platform's sole discretion. The users agree and acknowledge that the Platform reserves full rights to decline such requests.
  4. All refund requests shall remain subject to and be governed by the provisions of the Terms and Conditions and other Platform Policies in addition to this Policy.

3. General Conditions

  1. The users are responsible to regularly visit the Platform to remain informed of the terms of this Policy.
  2. Please note that all financial transactions pertaining to your user account are processed through third-party payment gateways. These gateways control transaction approval or denial, with their terms and conditions governing such actions. Accordingly, the Platform is not liable for any transaction denial by any third-party payment gateway.
  3. The Platform will not be responsible to any user for any issues beyond its control, including but not limited to internet connection inconsistency, service outage, power outage, malware attack, viruses, computer malfunction, natural disasters, or other unforeseeable failures, etc. By using our Services, you acknowledge and accept that the Platform is not liable for any losses incurred by a user vis-à-vis their purchase, refund request, participation in a pact or accessing any other feature/Service offered by the Platform, amongst others.
  4. Accounts of users with repeated or serial refund requests may be subject to increased scrutiny and may face restrictions on future transactions until such pattern is satisfactorily addressed in the sole discretion of the Platform.

4. How to Apply for and Receive Your Refund

  1. To apply for a refund/cancellation of transaction, the user must submit the refund request with all necessary details and proof of fulfilling the aforesaid eligibility criteria to our Customer Care and Support Team by sending an email to support@nox.today.
  2. Review and verification: Upon receipt of a refund request, such request will be duly addressed and inspected by the Platform. The Platform may contact you for any information or verification, if required. Users agree that the Platform reserves the right to review and determine at its sole discretion if a request is eligible for refund in accordance with this Policy, other Platform Policies and applicable laws. Once the request has been approved and sent for processing, we will send you an email to notify you thereof.
  3. The approved refunds will be processed using the same payment method and to the same account details through which a user purchased the said Nox points. If unable to process by the same mode through which payment had been made, the Platform will notify the user of an alternate payment mode for processing refund.
  4. All approved refunds shall be made not later than 15 (fifteen) working days from the date of acceptance of the refund request. You may contact our Customer Care and Support Team if the refund has not been received within the aforesaid timeline.

5. Policy Updates

This Policy is effective as of 30 May 2025. The Policy may be periodically reviewed and revised. The revised terms shall be uploaded on the Platform. Users are required to review this Policy regularly for any updates. You agree that your continued use of Platform services after any modifications to this Policy constitutes your acceptance to such modifications.

Need Help? If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team at support@nox.today